Omnichannel Communication

Communicate with your clients and team members through multiple channels including email, SMS, and in-app messaging. Keep all your conversations in one place and never

miss an important message.

Omnichannel Communication

Overview

This module improves collaboration through built-in communication tools. From instant messaging, emails and system notifications, it ensures information flows quickly and securely within the organization.

Key Modules

Announcements & Notices – Broadcast important updates to all staff.

Email & SMS Integration – Send communications directly from the system to both clients and employees.

Task-linked Discussions – Keep conversations tied to cases or projects.


Benefits

✔️ Reduces reliance on scattered communication platforms.

✔️ Ensures timely sharing of updates and decisions.

✔️ Keeps discussions organized within projects and cases.

✔️ Enhances transparency and accountability.

✔️ Boosts teamwork in hybrid work environments.

How It Works

Employees communicate through system by sending text messages to clients, emails, reminders and notifications . Managers can broadcast notices or policy changes. All communication is stored and searchable, ensuring accountability and reference for future actions.

Use Cases

📌 Law Firms – Send instant case updates across departments and clients.

📌 Debt Recovery –  Manage debtors communication channels.

📌 Organizations – Replace scattered WhatsApp or email chains with secure, centralized communication.